1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of high order volume or unforeseen circumstances, processing may take additional time.
2. Shipping Method
- We ship our products through reliable courier and logistics partners.
- The shipping method and courier partner will be selected based on delivery location and order size.
3. Delivery Time
- Estimated delivery time depends on the customer’s location and courier service.
- Typically, deliveries are completed within 3–10 business days after dispatch.
- Delivery timelines are approximate and may vary due to factors beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
- Charges may vary depending on order quantity, weight, and delivery location.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or message (if applicable).
- Customers can use the tracking number to monitor shipment status.
6. Damaged or Lost Shipments
- GalaxyTradingCo.com is not responsible for damage caused during transit by the courier service.
- In case of damaged or missing items, customers must notify us within 48 hours of delivery with proper evidence (photos/videos).
- We will assist in resolving the issue as per our return and refund policy.
7. Incorrect Address
- Customers are responsible for providing complete and accurate shipping details.
- GalaxyTradingCo.com will not be liable for delivery delays or losses due to incorrect or incomplete addresses.
8. International Shipping
- Currently, shipping is available within India only (modify if you offer international shipping).
- For international shipping inquiries, customers may contact us directly.
9. Contact Us
For any questions related to shipping, please contact us:
Email: support@galaxytradingco7gmail-com.com
Phone: (+91 888-2425-627, 721-7639-315)