1. Order Cancellation
- Orders can be cancelled only before dispatch.
- Once the order has been shipped, cancellation requests will not be accepted.
- To request a cancellation, customers must contact us immediately after placing the order.
2. Returns
- Returns are accepted only in case of:
- Damaged products
- Defective products
- Incorrect products delivered
- Customers must report the issue within 48 hours of delivery.
- Products must be unused, unopened, and in their original packaging.
3. Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original mode of payment used during purchase.
4. Non-Refundable Items
Refunds will not be issued for:
- Orders cancelled after dispatch
- Products damaged due to improper handling by the customer
- Customized or bulk orders (if applicable)
5. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).
- Return shipping costs, if applicable, may be borne by the customer.
6. Exchange Policy
- Exchanges are subject to product availability.
- If the requested product is unavailable, a refund will be initiated as per policy.
7. Contact Us
For cancellation, return, or refund-related queries, please contact us:
Email: support@galaxytradingco7gmail-com.com
Phone: (+91 888-2425-627, 721-7639-315)